The general terms and conditions and the internal regulations form a set that is an integral part of the hotel contract and whose acceptance is mandatory before the conclusion of the sale.

Submitting a reservation request implies adherence to these provisions and their complete and unconditional acceptance.


Article 1:

The hotelier has the freedom to refuse to receive clients whose attire is indecent and neglected, and whose behavior is loud, improper or alcoholic, contrary to public morals and order. Anyone wishing to stay at the hotel is required to disclose their identity and that of the people accompanying them.

Article 2: Opening hours

The hotel welcomes guests from 8:00 a.m. to 8:00 p.m. from APRIL to SEPTEMBER.

Article 3: Room occupancy

The client cannot invite third parties into the room who are not known to the hotelier, except with the permission of the latter. Similarly, the client cannot rent a room for more people than allowed by the regulations in force.

Article 4: Access to rooms

Upon arrival, unless agreed upon by the hotelier, the client cannot demand to occupy the room before 4 p.m. The nightly rental ends at 11:00 a.m., and the keys must be returned by that time. If the keys are not returned at the indicated time, €10 will be charged per hour of delay. The rented rooms are kept for 6 hours following the scheduled date and time of arrival (4 p.m. to 10 p.m.). After this period, the rental is no longer valid, and the sum paid remains the property of the hotel. The balance of the stay must be paid at the hotel.

Article 5: Management of keys

The key to the room is an electronic key that the client can keep with them. However, they must not give it to a third party and must return it on the day of departure. In the event of non-return, the hotel will charge €150 and will deduct the amount from the client’s credit card.

Article 6: Nuisances and respect for the rest of other clients

Noise, even during the day, is prohibited. Clients causing disorder or scandal in any form will be immediately asked to leave the hotel without a refund. In the interest of the tranquility of the establishment, all noise must stop between 10 p.m. and 8 a.m. To respect the rest of other clients, please do not slam doors or make too much noise, especially between 10 p.m. and 8 a.m. Any noise related to the behavior of a person can lead the hotelier to ask them to leave the establishment without the need to take acoustic measures, as long as the noise generated is likely to disturb the peace of the clientele (art. R.1334-30 and R; 1334-31 of the Public Health Code). A hotel room is a place of rest. All commercial activities are strictly prohibited.

Article 7: Responsibilities

The client must use the rented property as a good and reasonable person. The rooms made available to clients are checked, functional, and in good condition.

Children are under the full responsibility of the client. It is forbidden to run, roll (skate, scooter, etc.), or shout in the establishment, day or night.
Animals accepted on the hotel premises are the responsibility of the room tenant. It is forbidden to leave them unsupervised in the room. In case of any problem, the client must assume their civil liability. If there is any damage, the hotel reserves the right to charge the client for the cost of repair or replacement. The same applies to any offense observed after the client’s departure, and the compensation amount will be debited from the client’s card. The hotel may demand full reimbursement with a penalty and damages of €1,000 to €2,000 in case of voluntary or involuntary damage to equipment, objects, or furniture belonging to the hotel.

The hotel may demand full reimbursement of the damages caused in case of flooding or water damage, voluntary or involuntary. If there is any damage in other rooms, the reimbursement of the other guests’ overnight stays will be required.

If the room is left in an unacceptable condition, the hotel may require a cleaning fee of €60. In case of damage to bedding, box spring, the hotel will require reimbursement of the damages with a minimum fee of €1,500 for restoration and for the inability to rent the rooms.

In general, the client will have to pay for the damages caused directly to the hotel. If the client wishes to be reimbursed, they can call upon their insurance for any intentional or unintentional damages caused during their stay.

The person who reserved the room will have to pay for any damage or nuisance caused intentionally or unintentionally. The same applies to damages caused by their pet.

Non-compliance with the regulations, safety and hygiene rules, and damage or neglect that could result in direct or indirect damage to equipment, people, or future services, engage your liability, and will be charged.

You are responsible for your physical conditions of access, and we decline any liability in case of effects resulting from the services. If you suffer from health problems (circulatory, heart, respiratory disorders, allergies, asthma…) or if you are pregnant, please inform us. We decline any liability in case of physical damage (falls, burns linked in particular to wearing jewelry), material damage, loss or alteration of jewelry, cameras, phones…

Article 8: Respect for the premises: hygiene and safety rules, prohibitions

A decent attitude characterized by restraint and discretion is required to respect the serenity of the premises. Bringing glass objects, consuming alcoholic beverages, illicit substances, and smoking is prohibited. Any breach of hygiene and safety instructions will result in the immediate eviction of any person whose behavior is contrary to these rules without notice.

Article 9: Medical restrictions

Make sure that your health allows you to use any service before availing it. The hotelier cannot be held responsible for COVID-19 contamination during the occupant’s stay, as they cannot verify if the barrier measures outside the establishment are respected by the occupant. The hotelier undertakes to implement and respect the barrier measures as specified on the website, section “health guidelines”.

Article 10: Pets

Animals are not allowed in the hotel, except for guide dogs and assistance dogs, which are allowed free of charge with prior agreement from the hotelier.

Article 11: Parking

A private outdoor car park is available for our guests. It is not monitored. We decline all responsibility in case of loss, theft, or damage within the parking area.

Article 12: Prohibitions

For safety reasons and out of respect for everyone, smoking and/or vaping are strictly prohibited throughout the hotel. In accordance with Decree No. 2006-1386 of November 15, 2006 laying down the conditions for the application of the smoking ban in places intended for collective use, smoking in the hotel may result in an additional charge of €90 or legal action.

Any improper activation of the fire alarm due to non-compliance with this provision will result in a charge of €150 for the reinstatement of the fire safety system. Similarly, it is forbidden to cook in the rooms, to have meals, or bring drinks not provided by the hotel, as well as to do laundry. It is also forbidden to store food in the room.

Article 13: Data privacy

In accordance with Law 78-17, known as the Data Protection Act, guests are informed that their reservation is subject to computer processing of personal data. Users have the right to access and rectify the data entered, which can be exercised by contacting the head office: SAS Delphinnov / Hôtel L’Orée des Plages – 29360 CLOHARS CARNOET. It is specified that this information is not communicated to third parties.

Hôtel L’Orée des Plages offers Wi-Fi internet access. The user agrees that the computer resources made available to them are in no way used for the purpose of reproducing, representing, making available, or communicating to the public works or objects protected by copyright, neighboring rights such as texts, photographs, musical audiovisual works, software, and video games, without the authorization of the rights holders provided for in Books I and II of the Intellectual Property Code where such authorization is required.

Article 14: Acceptance of the rules and general terms of sale

The hotel’s internal rules apply to all reservations. Any stay implies acceptance of the special conditions and the hotel’s internal rules. Failure to comply with the above provisions will result in immediate termination of the contract, and financial penalties will be applied. In the event of non-compliance with the hotel’s internal rules, the client will be asked to leave the hotel without any right to demand a refund.