Before booking your stay at the hotel “L’Orée des plages” in Pouldu, it is important to understand the General Terms and Conditions of Sale. On this page, we present the terms to know before your reservation.

These conditions apply to all sales concluded with the hotel “L’orée des Plages” – 2 rue de Saint Maudet – 29360 CLOHARS CARNOET.

Therefore, the customer acknowledges having read these terms and conditions and undertakes to comply with them. These terms of sale are subject to change at any time, and the applicable conditions will be those in force on the date the reservation is made.

Article 1: Reservation

It is recommended that anyone wishing to stay at the hotel should book in advance. The reservation will only be confirmed once the hotelier has given his agreement. On the occasion of any reservation, the customer must pay a deposit or provide a credit card number. The hotel contract is deemed concluded once agreement has been reached between the parties. Reservations made on our site are effective after the reservation fees have been debited. In case of payment rejection, the hotel may cancel the reservation.

The hotel reserves the right to make a pre-authorization of the credit card before the arrival date.

Article 2: Payment

The accommodation service is payable no later than the day of departure. For long-term rentals (1 week and more), bills must be paid every week.

The Hotel l’Orée des Plages accepts the following credit cards: Visa, Eurocard-Mastercard, American Express. It is also possible to pay by cash or check.

A valid credit card in the customer’s name will be required for all reservations. A bank imprint is made as a guarantee. In some cases, the imprint may appear as a pending debit on the bank account associated with the card used. In rare cases, the authorization request may result in a debit by the client’s bank before the actual debit is effective. In this case, the balance will be automatically re-credited by the bank to the client and may possibly appear as a refund.

If the customer is unable to provide a credit card number, we will be forced to refuse their room rental request.

The room rates are established on a daily basis. Failure to pay will result in the immediate expulsion of the customer, subject to legal proceedings for the settlement of his/her dues. In case of dispute, jurisdiction shall be conferred on the Judge of the interim relief of the civil courts.

In accordance with Article 2102 of the Civil Code, the customer may not object to the retention of his/her luggage if he/she refuses to pay.

Article 3: Tourist tax

Tourist tax is never included in the booking price. It is in effect in the municipality and payable on site. The amount in effect in 2023 in Clohars is €1.10 per person per night.

Article 4: Cancellation / modification of reservation and commitment

In the event of a modification or cancellation of a reservation, any client must notify the hotel 48 hours in advance. If the client fails to notify within the specified time, they will be required to pay the full amount of the reservation as if they were staying. Any rental that has begun is due in full.
No refunds will be given for late arrivals or early departures.

In the event of cancellation or modification up to 2 days (48 hours) before the arrival date (request made by email), the hotel does not charge any fees.

In the event of late cancellation or modification (request made by email), the hotel requires 100% of the total amount of the stay.

In the event of a no-show, the hotel requires 100% of the stay and will have the option to rent out the room.

In the event of modification during the stay, the hotel requires 100% of the stay.

“Non-refundable” reservation

Full payment of the stay at the time of booking, non-modifiable, non-cancellable, and non-exchangeable. The hotelier has the option of re-renting a room without delay under the following conditions:

Cancellation by the client.

Modification of the reservation by the client.

Non-presentation of the client.

Error by the client when making the reservation (dates, number of rooms, type of room).

Any payment or withdrawal made by credit card commits the client not to cancel any payment with their bank, whatever the nature of the dispute. Any commercial disputes will have to be resolved between the hotel and the credit card holder and will be completely independent of this credit card withdrawal.

Duplicate cancellation / modification of reservation

In the event of a duplicate reservation due to an error by the client, the client may modify / cancel the reservation made in error within 24 hours (excluding arrival on the same day) following the reservation, subject to an additional fee of €30 related to cancellation operation costs, and only if the reservation was made on our official website:

Article 5: Access to rooms, departure, and arrival

Anyone wishing to stay at the Hotel must provide their identity and that of the people accompanying them.
Upon arrival, unless otherwise agreed by the hotelier, the client cannot demand to occupy the room before 4 p.m. The overnight rental ends at 10 p.m., regardless of the client’s arrival time.

A bank imprint will be requested by the establishment upon your arrival.

At the time of departure, the client must return the key card for their room. In the event of loss or non-return of the hotel key card at the end of the stay, it will be billed to the client from the credit card given as a guarantee during the reservation or upon departure.

It is strictly forbidden for the client to take any object belonging to the hotel: they must inform the hotelier if they notice a mistake and return it, otherwise it will be charged to them.

Article 6: Children and Extra Beds

Children under 3 years old stay free of charge as long as they use the bedding available in the room.
The hotel provides baby cots (for children under 2 years old) subject to availability. The maximum number of baby cots allowed in a room is 1.

Article 7: Pets

Pets are not allowed in the hotel, except for guide dogs and assistance dogs, which are allowed free of charge with prior agreement from the hotel.

Article 8: Group

A reservation is considered a group reservation for 5 or more rooms. A deposit of 50% of the total amount of the reservation will be required at the time of booking to confirm the group. In case of cancellation or modification up to 15 days before the arrival date, the deposit will be refunded, minus a flat cancellation fee of €100.
The deposit will not be refunded for any cancellation or modification less than 15 days before the arrival date.

Article 9: Damage

The client must use the rented property as a reasonable person would.
In case of non-compliance with the hotel’s internal rules (READ THE INTERNAL RULES), the client will be asked to leave the hotel without being entitled to any refund. The hotel reserves the right to charge for any unreported consumption or damage in the room. This amount will be charged to the credit card provided at the time of booking. The hotel will have no obligation to notify the client but can provide a bill upon request.

Article 10: Complaints

Any complaint about the quality of the services provided must be reported to the hotelier immediately.

Article 11: Lost and Found Items

Lost or abandoned items may be sold in accordance with the law of March 31, 1996. If the client requests the return of their belongings by parcel or mail, it must be done with a tracking and insurance service for valuable items. The shipment will be made after the client has paid for the shipping costs.

Article 12: Acceptance of Rules and General Sales Conditions

The hotel’s internal rules apply to all reservations. Any stay implies acceptance of the specific conditions and internal rules of the hotel. Failure to comply with the above provisions will result in immediate termination of the contract.
Read the internal rules

Article 13: Disputes

In the event of a dispute between the professional and the consumer, they will attempt to find an amicable solution.
In the absence of an amicable agreement, the consumer has the option to refer the matter free of charge to the consumer mediator to which the professional belongs.